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Refund policy



In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.

The CUSTOMER who intends to exercise the right of withdrawal must notify B2U by means of an explicit declaration, which can be sent by registered letter with return receipt.

The CUSTOMER may exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, referred to in ANNEX I, part B, Legislative Decree 21/2014 (not mandatory) whose text is shown below:

WITHDRAWAL FORM downloadable from this linkpursuant to art. 49, paragraph 1, lett. h) to complete and return this form only if you wish to withdraw from the contract:

DESTINATION: B2U Srls - via Brocchi, 15-17 - 36061 Bassano del Grappa (VI) - P.I. 04307820243 - email

I hereby notify the withdrawal from my sales contract of the following goods:

• Ordered on

• Received on

• Name of the consumer (s)

• Consumer address

• Consumer's signature

• Data

In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to B2U his will to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The goods must be returned to B2U Srls - via Brocchi, 15-17 - 36061 Bassano del Grappa (VI).

The direct costs of returning the products are borne by the CUSTOMER.

The goods can be returned if intact, not damaged, not worn, in the original packaging, complete in all its parts of labeling, packaging and any documentation.

B2U reserves the right not to accept any returns if the product shows signs of wear or has been used or altered in any way from its original condition or, alternatively, may reduce the amount of any applicable refund or exchange accordingly.

For example, it could make a reduction in the following circumstances:

the product (s) have been used, worn, damaged or washed;

the labels are not attached to the product (s) or have not been returned;

the complete packaging which is considered an integral part of a product is not returned.

• la / the customer will be informed if it is proposed to reduce the refund for this reason. In this case, as an alternative to the reduced refund, you can choose to have the product (s) returned at your own expense.

Without prejudice to the right to verify compliance with the above, B2U will refund the amount of the products subject to withdrawal within a maximum period of 14 days, excluding shipping costs.

As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, B2U may suspend the reimbursement until receipt of the goods or until the demonstration has taken place.

B2U will reimburse using the same payment method chosen by the CUSTOMER during the purchase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he must provide B2U, by accessing the CONTACTS section, the bank details: IBAN, SWIFT and BIC necessary for the reimbursement by B2U Srls.